Terms of service

Everfetch Terms of Service

Overview
Welcome to Everfetch! The terms “we”, “us” and “our” refer to Everfetch Limited. Everfetch operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a carefully crafted shopping experience for our all-natural pet supplements (the “Services”). Everfetch is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

Section 1 - Access and Account
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your place of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, including accessing or browsing our online store or purchasing any products we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is correct, current and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

Section 2 - Our Products
We make every effort to represent our supplements accurately in our online store. Please note:

  • Colours, textures, or packaging may differ slightly from what you see on your device.
  • We do not guarantee that the appearance or quality of any product will meet your expectations exactly.
  • All product descriptions, ingredient listings, and availability are subject to change without notice.

Section 3 - Orders
When you place an order, you are making an offer to purchase. Everfetch reserves the right to accept or decline your order for any reason. Orders are accepted only once payment is processed and we have confirmed acceptance.

All purchases are subject to our Refund & Return Policy, which reflects that our products are consumable and cannot be physically returned.

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

Section 4 - Prices and Billing
Prices, discounts and promotions are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise stated, posted prices do not include taxes, shipping, handling, customs or import charges.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases. You agree to promptly update your information so we can complete your transactions and contact you as needed.

You represent and warrant that: (i) the payment information you provide is true and complete, (ii) you are authorized to use the payment method, (iii) charges will be honoured by your payment provider, and (iv) you will pay all charges including taxes and shipping.

Section 5 - Shipping and Delivery
We aim to ship promptly, but delivery times are estimates and may vary. Everfetch is not liable for delays caused by carriers, customs, or events outside our control. Risk of loss passes to you once your order is handed to the carrier.

Section 6 - Intellectual Property
All trademarks, logos, designs, images, text, product descriptions, and content on the Services are the property of Everfetch or our licensors and are protected by applicable intellectual property laws. You may not use our content without prior written consent.

Section 7 - Optional Tools
You may be provided access to third-party tools “as is” and “as available” without any warranties. Your use of such tools is entirely at your own risk.

Section 8 - Third-Party Links
We are not responsible for the content, accuracy, or policies of third-party websites linked from our Services. Any dealings you have with such third parties are solely between you and them.

Section 9 - Relationship with Shopify
Everfetch is powered by Shopify, but all sales are made directly with Everfetch. Shopify is not responsible for any aspect of sales between you and Everfetch.

Section 10 - Privacy Policy
Your personal information is handled in accordance with our Privacy Policy.

Section 11 - Feedback
By submitting reviews, comments, or feedback, you grant Everfetch a perpetual, royalty-free licence to use and display such content.

Section 12 - Errors, Inaccuracies and Omissions
We may correct errors or update information at any time without notice, including after you have placed an order.

Section 13 - Prohibited Uses
You may not use the Services for unlawful purposes, to infringe our intellectual property, or to engage in harmful conduct.

Section 14 - Termination
We may suspend or terminate your account at any time for violation of these Terms.

Section 15 - Disclaimer of Warranties
Our Services and products are provided “as is” without any warranties, except where required by law.

Section 16 - Limitation of Liability
To the fullest extent permitted by law, Everfetch Limited will not be liable for any indirect, incidental, or consequential damages.

Section 17 - Indemnification
You agree to indemnify and hold harmless Everfetch Limited from any claims arising from your use of the Services or breach of these Terms.

Section 18 - Severability
If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect.

Section 19 - Waiver; Entire Agreement
Failure to enforce any provision will not constitute a waiver. These Terms and any referenced policies constitute the entire agreement between you and us.

Section 20 - Assignment
You may not assign your rights without our consent. We may assign our rights without restriction.

Section 21 - Governing Law
These Terms are governed by and construed in accordance with the laws of New Zealand. You agree to submit to the exclusive jurisdiction of the New Zealand courts.

Section 22 - Headings
Headings are for convenience only.

Section 23 - Changes to Terms of Service
We may update these Terms from time to time by posting changes on our website. Your continued use of the Services constitutes acceptance of the changes.

Section 24 - Contact Information
Questions about the Terms of Service should be sent to us at:

Everfetch 
Email: contact@everfetch.nz
NZBN: 9429046997449