Contact information
Everfetch Contact Us Policy
How to Reach Us
We value our customers and aim to respond to all enquiries promptly. You can reach us through any of the contact methods below:
Email: contact@everfetch.nz
Business Hours: Monday – Friday, 9:00 AM–5:00 PM NZST (excluding public holidays)
Response Times
We aim to reply to all emails within 1–2 business days. If your enquiry is urgent, please call us during business hours.
Order Enquiries
When contacting us about an order, please provide:
- Your order number
- The name and email used to place the order
- A brief description of your enquiry
Product or Ingredient Questions
If you have questions about our supplements, ingredients, or how to use our products, our team is happy to help. Please email us for the most detailed and accurate response.
Feedback and Complaints
We welcome feedback about our products and service. If you have a concern or complaint, please contact us directly so we can resolve the matter quickly.
Privacy
Any information you share with us will be handled in accordance with our Privacy Policy.